Frequently Asked Questions

You have applied via the UBN website and you are invited for an interview at the office. Very fun and exciting, but don't get nervous. We just want to make sure that you fit in with our client's organization and the position. But of course you want that too. So prepare yourself well for the interview: read the vacancy again and write down your questions. We will be happy to help you with the answers and further help you find a job.

For the rest, we ask that you bring the following items:

• Diplomas and certificates
• Valid proof of identity (no driver's license). If you do not have a Dutch identification document, please bring an identification document where your BSN number is listed.
• Your bank account number

We only need this information when you get started, but just have it with you.

Remember that your resume is a silver platter of yourself. Who are you, what kind of education have you received to then pursue a job. Your resume should have at least the following content:

Personal Data:
In order to contact you, it is helpful to start with your personal data, such as: name, address, phone number, e-mail address, date of birth and gender.

Education:
List all your education, courses and training you have taken, including whether you have earned a corresponding degree/certificate. Always start with your most recent education.

Work experiences:
Next, list your work experience for each employer. Again, start first with your most recent work experience. Have you had many different jobs? Then only list the details for the relevant experience.

Skills
For this, consider language and computer skills, as well as whether you have a driver's license or typing certification.

Interests
Finally, to make the resume personal, name your interests. Hobbies and hidden talents are always good topics during the interview.

As a temporary worker, you are entitled to vacation days, vacation pay and short-term leave. You build up these reserves over all hours worked (except overtime). For the specific percentages we refer you to the CLA for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The other reserves are paid out six weeks after your last day of work. The amount of accrued reserves can be found at the bottom of your pay slip (note that these are gross amounts).

Tax credits are reductions in taxes. By declaring this, you pay less tax on your salary. You can only activate this with one employer.

Do you have more jobs? Then make sure you report the discount to the employer where you earn the most.

The discount is income dependent, so it is different for everyone! Before you start, you will be sent some documents to sign. One of the documents is the payroll tax form, here you indicate your choice.

Would you like to change your choice at a later time? Tell your regular UBN contact, you will be sent another payroll tax form.

Benefit! UBN pays your salary on a weekly basis. Every Tuesday or Wednesday (depending on which client you work for through UBN) the salary for your hours worked the previous week will be in your account. On holidays we (and the banks) are closed. This means that payment is advanced one day.

Once you are at work, you will find all pay slips and annual statements in your personal 'My UBN' environment. You can view and print the statements. Every year around February, the annual statements are made available online.

Do you have substantive questions about your payslip? Please contact your UBN branch, they will be happy to help you.

Parental leave consists of 2 types, namely:

• Regular parental leave
• Paid parental leave

Both schemes are explained below.

Regular parental leave
Each parent (or a guardian responsible for the care and upbringing of the child) is entitled to up to 26 weeks of parental leave. This leave is to be taken during the first 8 years of the child's life. Most of this leave is unpaid (regular parental leave). You may take the leave all at once or divided over a certain period of time. For example, a number of hours per day spread over several weeks. Or a number of days per week spread over several months.

Please note that regular parental leave you must have at least two months before the start date.

Paid parental leave
A small portion of parental leave is paid (paid parental leave). Of the 26 weeks of parental leave, employees are entitled to up to 9 weeks of paid leave. These are the conditions for paid parental leave:

• Paid parental leave can only be taken during the child's first year of life.
• The leave may be taken all at once or spread over a specified period.

Paid parental leave, like additional birth leave, is paid by the UWV. Again, the benefit you receive is a maximum of 70% of your hourly wage. UBN pays only the vacation days on the paid parental leave. The number of weeks of paid parental leave you take is subtracted from the 26 weeks of unpaid leave you are allowed to take in the child's first 8 years of life.

Application for paid leave
At least 4 weeks before your paid parental leave begins, request leave from your UBN office via email. Please include the following information:

• Start and end date of your leave
• Number of days of leave per week
• Your child's date of birth
• Your child's name
• The gender of your child

Payment
The UWV pays the paid parental leave in 3 parts. This means that UBN can only submit an application for payment to the UWV 3 times. The application for payment can only be turned in after the leave has been taken. So you will receive the money after you have taken the leave.

For example, if you take 9 weeks of leave, UBN cannot submit the first request for payment until after the third week. It may then take another 6 weeks before you receive the first payment. You can expect the first payment about 9 weeks after the start of your leave.

Birth leave is the number of days off that the law allows partners to take once they have become parents of a child. There are 2 types of leave, namely:

• Birth leave (immediately after the birth of the child)
• Additional birth leave (which can be taken up to six months after the child's birth)

Here's how exactly this works.

Reporting the birth
If you have become a parent and want to take (additional) birth leave, report the birth of your child to UBN. Here you indicate that you want to take (additional) birth leave.

In order to process this, certain information is necessary. We need the following information from you:

• Your child's date of birth
• The date the birth leave starts
• Whether you want to take additional birth leave
• If yes, from when to when

Birth leave

Birth leave can be taken immediately after your partner gives birth. You are entitled to an entire work week of leave. With a work week of 5 days (40 hours), you are entitled to 5 days of leave. If you work fewer hours, you also get less leave. You may take the leave immediately after the birth or spread out within the first four weeks after the birth.

Supplemental birth leave
Additional birth leave allows you to take up to 5 weeks of leave. You can do this up to 6 months after the birth of your child. Before you can take additional birth leave, you must first take the "normal" birth leave in full.

During additional birth leave, you get 70% of your hourly wage. That is, 70% of what you normally earn per hour. You can take a maximum of the average number of hours you have worked in the last 13 weeks. If you have a phase B contract, the minimum number of hours per week stated in your contract applies.

Most of the additional birth leave is paid by the UWV. The UWV pays 70% of wages, with vacation pay included. UBN pays only the vacation days on the additional birth leave.

The benefit you receive from the UWV during the additional birth leave is therefore a maximum of 70% of the maximum daily wage. This is calculated by the UWV in the following way:

• The UWV uses the 1-month date for the start of leave.
• From that date, the UWV looks back 1 year at your sv earnings for that year.
• The sv salary is divided by 261 days. This is the average number of working days per year. Are you employed for less than a year? Then the UWV divides the sv wage by the number of days you were paid by UBN. The result of this is the daily wage.

As a temporary worker, you are entitled to vacation days, vacation pay and short-term leave. You build up these reserves over all hours worked (except overtime). For the specific percentages we refer you to the CLA for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The other reserves are paid out six weeks after your last day of work. The amount of accrued reserves can be found at the bottom of your pay slip (note that these are gross amounts).

The collective bargaining agreement for temporary workers specifies in which cases, such as birth or death, you are entitled to days off in which your salary is paid for the hours you would normally have worked on that day.

Do you have substantive questions about your paycheck? Then contact your UBN branch. They will be happy to help you.

Once you are at work, you will find all pay slips and annual statements in your personal 'My UBN' environment. You can view and print the statements. Every year around February, the annual statements are made available online.

Do you have substantive questions about your payslip? Please contact your UBN branch, they will be happy to help you.

In the Netherlands, everyone receives an AOW benefit from the government as a basic pension. If you work through a temporary employment agency, you also build up a supplementary pension. The agency you work for is obliged to do so.

From day one that you work through UBN and are over 21, we have a pension plan for you! You build up a pension in the PlusPension scheme (STIPP Plus), where UBN contributes 8%. You also pay a small premium of 4%. This is all automatic and you don't have to do anything.

At UBN, the pension plan is administered by the Stichting Pensioenfonds voor Personeelsdiensten (StiPP).

Do you have questions about your retirement benefits? Contact our consultants at the branch.

Your work schedule may be communicated through the Planbition app. If this is the case, you will receive your login information from your contact person within UBN.

Do you have friends or family members who also want to work through UBN? If so, please be sure to send us their details so we can get in touch.

Do they work 300 hours with us? Then we would like to thank you for your help. We will then send you a € 50 bol.com voucher!

Above all, let us know in advance that you are not satisfied with your current job before you start looking for a new one. We have many different clients and therefore many different positions in our database. If it doesn't work out at one company, we will be happy to look for a company where you feel at home!

At the time you stop working with us, we pay out all your accrued days off and vacation pay within six weeks of your last payment.

Development is important to us. In consultation with your supervisor, there are many possibilities. Would you like to get a forklift certificate, for example? Or do you need other training? UBN will help you with this.

How unfortunate that you have a complaint. Of course we will do everything we can to resolve your complaint. Please report your complaint to us using the reporting form.

The collective bargaining agreement for temporary workers specifies in which cases, such as birth or death, you are entitled to days off in which your salary is paid for the hours you would normally have worked on that day.

Read more about birth leave and parental leave here.

Sick, how annoying! If you are sick, report this by telephone to your regular UBN contact person and to your supervisor before your shift. After that, you will keep us informed of the status daily.

After you report sick, you will be contacted by Acture. They are our partner for absence supervision and pay your sick pay. You discuss your situation in detail with them and discuss when you can return to work. You will find other agreements about being sick and Acture's contact information in the employment contract with UBN.

As a temporary worker, you are entitled to vacation days, vacation pay and short-term leave. You build up these reserves over all hours worked (except overtime). For the specific percentages we refer you to the CLA for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The other reserves are paid out six weeks after your last day of work. The amount of accrued reserves can be found at the bottom of your pay slip (note that these are gross amounts).

Tax credits are reductions in taxes. By declaring this, you pay less tax on your salary. You can only activate this with one employer.

Do you have more jobs? Then make sure you report the discount to the employer where you earn the most.

The discount is income dependent, so it is different for everyone! Before you start, you will be sent some documents to sign. One of the documents is the payroll tax form, here you indicate your choice.

Would you like to change your choice at a later time? Tell your regular UBN contact, you will be sent another payroll tax form.

Benefit! UBN pays your salary on a weekly basis. Every Tuesday or Wednesday (depending on which client you work for through UBN) the salary for your hours worked the previous week will be in your account. On holidays we (and the banks) are closed. This means that payment is advanced one day.

Sick, how annoying! If you are sick, report this by telephone to your regular UBN contact person and to your supervisor before your shift. After that, you will keep us informed of the status daily.

After you report sick, you will be contacted by Acture. They are our partner for absence supervision and pay your sick pay. You discuss your situation in detail with them and discuss when you can return to work. You will find other agreements about being sick and Acture's contact information in the employment contract with UBN.

Parental leave consists of 2 types, namely:

• Regular parental leave
• Paid parental leave

Both schemes are explained below.

Regular parental leave
Each parent (or a guardian responsible for the care and upbringing of the child) is entitled to up to 26 weeks of parental leave. This leave is to be taken during the first 8 years of the child's life. Most of this leave is unpaid (regular parental leave). You may take the leave all at once or divided over a certain period of time. For example, a number of hours per day spread over several weeks. Or a number of days per week spread over several months.

Please note that regular parental leave you must have at least two months before the start date.

Paid parental leave
A small portion of parental leave is paid (paid parental leave). Of the 26 weeks of parental leave, employees are entitled to up to 9 weeks of paid leave. These are the conditions for paid parental leave:

• Paid parental leave can only be taken during the child's first year of life.
• The leave may be taken all at once or spread over a specified period.

Paid parental leave, like additional birth leave, is paid by the UWV. Again, the benefit you receive is a maximum of 70% of your hourly wage. UBN pays only the vacation days on the paid parental leave. The number of weeks of paid parental leave you take is subtracted from the 26 weeks of unpaid leave you are allowed to take in the child's first 8 years of life.

Application for paid leave
At least 4 weeks before your paid parental leave begins, request leave from your UBN office via email. Please include the following information:

• Start and end date of your leave
• Number of days of leave per week
• Your child's date of birth
• Your child's name
• The gender of your child

Payment
The UWV pays the paid parental leave in 3 parts. This means that UBN can only submit an application for payment to the UWV 3 times. The application for payment can only be turned in after the leave has been taken. So you will receive the money after you have taken the leave.

For example, if you take 9 weeks of leave, UBN cannot submit the first request for payment until after the third week. It may then take another 6 weeks before you receive the first payment. You can expect the first payment about 9 weeks after the start of your leave.

Birth leave is the number of days off that the law allows partners to take once they have become parents of a child. There are 2 types of leave, namely:

• Birth leave (immediately after the birth of the child)
• Additional birth leave (which can be taken up to six months after the child's birth)

Here's how exactly this works.

Reporting the birth
If you have become a parent and want to take (additional) birth leave, report the birth of your child to UBN. Here you indicate that you want to take (additional) birth leave.

In order to process this, certain information is necessary. We need the following information from you:

• Your child's date of birth
• The date the birth leave starts
• Whether you want to take additional birth leave
• If yes, from when to when

Birth leave

Birth leave can be taken immediately after your partner gives birth. You are entitled to an entire work week of leave. With a work week of 5 days (40 hours), you are entitled to 5 days of leave. If you work fewer hours, you also get less leave. You may take the leave immediately after the birth or spread out within the first four weeks after the birth.

Supplemental birth leave
Additional birth leave allows you to take up to 5 weeks of leave. You can do this up to 6 months after the birth of your child. Before you can take additional birth leave, you must first take the "normal" birth leave in full.

During additional birth leave, you get 70% of your hourly wage. That is, 70% of what you normally earn per hour. You can take a maximum of the average number of hours you have worked in the last 13 weeks. If you have a phase B contract, the minimum number of hours per week stated in your contract applies.

Most of the additional birth leave is paid by the UWV. The UWV pays 70% of wages, with vacation pay included. UBN pays only the vacation days on the additional birth leave.

The benefit you receive from the UWV during the additional birth leave is therefore a maximum of 70% of the maximum daily wage. This is calculated by the UWV in the following way:

• The UWV uses the 1-month date for the start of leave.
• From that date, the UWV looks back 1 year at your sv earnings for that year.
• The sv salary is divided by 261 days. This is the average number of working days per year. Are you employed for less than a year? Then the UWV divides the sv wage by the number of days you were paid by UBN. The result of this is the daily wage.

If you work through a temp agency, you fall under the Flexwet. This regulates how temporary work works. The longer you work, the more rights you accumulate. You work in so-called phases, starting with phase A.

• Phase A lasts 52 worked weeks from January 3, 2022. (If you started before Jan. 3, 2022, phase A lasts 78 weeks (= 1.5 years)). After this you move to phase B.
• Phase B lasts up to three years, during which you can get up to six contracts. (Again, if you were already working in phase B before Jan. 3, 2022, the duration is longer. You can then work in phase B for four years).
• In face C, an employment contract is entered into for an indefinite period.

Note!

If you do not work for more than 6 months between 2 temporary employment contracts, you fall back into the phase system. So the counting then starts again from phase A.

Is your question not listed here? Contact your contact at UBN or the UBN branch near you.
You can also ask your question here. We will try to answer your question as soon as possible.

Development is important to us. In consultation with your supervisor, there are many possibilities. Would you like to get a forklift certificate, for example? Or do you need other training? UBN will help you with this.