Frequently Asked Questions

You applied through the UBN website and have been invited for an interview at the office. It’s exciting, but don’t let it make you nervous. We just want to make sure you’re a good fit for our client’s organization and the Function. But of course, you want that too. So make sure to prepare well for the interview: read through the job posting again and write down your questions. We’re happy to help you with the answers and get you a job.

In addition, please bring the following items with you:

• Degrees and certificates
• Valid identification (no driver's license). If you do not have a Dutch ID, please bring a form of identification that includes your BSN number.
• Your bank account number

We only need this information when you get started, but it’s good to have it on hand just in case.

Keep in mind that your resume is a showcase of who you are. It highlights who you are and the education and training you’ve completed to qualify for a job. At a minimum, your resume should include the following:

Personal information:
To help us contact you, please start by providing your personal information, such as your name, address, phone number, email address, date of birth, and gender.

Education:
List all the educational programs, courses, and training sessions you have completed, including whether you earned a corresponding diploma or certificate. Always start with your most recent program.

Work Experience:
Next, list your work experience for each employer. Start with your most recent job. If you’ve had many different jobs, only include details for the relevant ones.

Skills
These include language and computer skills, as well as whether you have a driver's license or a typing certificate.

Interests
To give your resume a personal touch, be sure to mention your interests at the end. Hobbies and hidden talents always make for good conversation topics during an interview.

Sometimes you need a little extra help. We can help you reduce stress and achieve a better work-life balance.

Are you worried about your financial situation? UBN can help you with that, too.
You can work with a budget coach to get a clear picture of your financial situation. A coach can also help you get in touch with the various agencies and knows all about the different programs and benefits.

Ask your UBN contact for more information!

UBN follows the ABU collective bargaining agreement. You are entitled to continued pay on a public holiday if, during a period of thirteen consecutive weeks immediately preceding that public holiday, you have worked on that day of the week at least seven times. If you have not yet worked for thirteen consecutive weeks, you must have worked on that day of the week for more than half of that period.

If you work part-time, the rules are slightly different. For example: If a holiday falls on a Friday, but you never work on Fridays, you won’t be paid for that day. And if you normally work six hours on Fridays, you’ll be paid for those six hours on that holiday.

As a temporary worker, you are entitled to vacation days, vacation pay, and short-term sick leave. You accrue these benefits based on all hours worked (excluding overtime). For the specific percentages, please refer to the Collective Bargaining Agreement for Temporary Workers.

Once a year, your vacation pay is automatically deposited into your bank account. This occurs during the first week of June. The remaining accruals are paid out six weeks after your last day of work. You can find the amount of your accrued vacation pay at the bottom of your pay stub (please note that these are gross amounts).

Tax credits are reductions in your tax liability. By claiming them, you pay less tax on your salary. You can only claim them with one employer.

Do you have more than one job? If so, be sure to report the deduction to the employer where you earn the most.

The discount is based on income, so it varies from person to person! Before you start, you’ll be sent a few documents to sign. One of these documents is the payroll tax form, where you’ll indicate your choice.

Would you like to change your selection at a later time? Please let your regular UBN contact person know, and a new payroll tax form will be sent to you.

Great news! UBN pays your salary weekly. Every Tuesday or Wednesday (depending on which client you’re working for through UBN), the pay for the hours you worked the previous week will be deposited into your account. We (and the banks) are closed on holidays. This means the payment will be pushed back by one day.

Once you start working, you’ll find all your pay stubs and annual statements in your personal“My UBN”portal or in the app. You can view and print these statements. Every year around February, the annual statements are made available online.

Do you have questions about the details on your pay stub? Please contact your UBN branch; they will be happy to assist you.

Don't have the app yet? Download and install it on your phone right now: Android | iPhone

There are two types of parental leave, namely: 

• Standard parental leave 
• Paid parental leave 

 Both schemes are explained below. 

Standard Parental Leave
Every parent (or a guardian responsible for the care and upbringing of the child) is entitled to up to 26 weeks of parental leave. This leave must be taken during the child’s first 8 years of life. For the most part, this leave is unpaid (regular parental leave). You may take the leave all at once or spread it out over a specific period. For example, a certain number of hours per day spread over several weeks. Or a certain number of days per week spread over several months. 

Please note: You must take at least two months before the start date. 

Paid parental leave
A small portion of parental leave is paid (paid parental leave). Employees are entitled to a maximum of 9 weeks of paid leave out of the 26 weeks of parental leave. These are the conditions for paid parental leave: 

• Paid parental leave can only be taken during the child’s first year of life.  
• The leave may be taken all at once or spread out over a specific period. 

Paid parental leave, like supplementary birth leave, is paid by the UWV. Here too, the benefit you receive is capped at 70% of your hourly wage. UBN only pays for vacation days during paid parental leave. The number of weeks of paid parental leave you take is deducted from the 26 weeks of unpaid leave you are entitled to take during the child’s first 8 years of life. 

Request for Paid Leave
Submit your leave request to your UBN branch via email at least 4 weeks before your paid parental leave begins. Include the following information: 

• Start and end dates of your leave 
• Number of days off per week 
• Your child's date of birth 
• Your child's name 
• Your child's gender 

Payment
The UWV pays out parental leave benefits in three installments. This means that UBN can only submit a payment request to the UWV three times. The payment request can only be submitted after the leave has been taken. You will therefore receive the money after you have taken the leave.  

For example, if you take 9 weeks of leave, UBN cannot submit the first payment request until after the third week. It may then take another 6 weeks before you receive the first payment. You can expect to receive the first payment approximately 9 weeks after the start of your leave. 

Parental leave refers to the number of days off that parents are legally entitled to take once they become parents. There are two types of leave, namely: 

• Maternity leave (immediately after the birth of the child) 
• Additional maternity leave (which can be taken up to six months after the child’s birth) 

 Below, you can read exactly how this works. 

Reporting a Birth
If you have become a parent and wish to take (additional) paternity leave, report the birth of your child to UBN. There, you should indicate that you wish to take (additional) paternity leave.  

 In order to process this, we need certain information. We need the following information from you: 

• Your child's date of birth 
• The date on which parental leave begins 
• Whether you want to take additional maternity leave 
• If so, from when to when 

Maternity leave 

You can take parental leave immediately after your partner gives birth. You are entitled to one full workweek of leave. If your workweek is 5 days (40 hours), you are entitled to 5 days of leave. If you work fewer hours, you will receive a corresponding reduction in leave. You may take the leave immediately after the birth or spread it out over the first four weeks following the birth.  

Supplementary Birth Leave
With supplemental birth leave, you can take up to 5 weeks of leave. You can do this up to 6 months after the birth of your child. Before you can take supplemental birth leave, you must first use up all of your “regular” birth leave.

During supplementary maternity leave, you will receive 70% of your hourly wage. This means 70% of what you normally earn per hour. You can take a maximum of the average number of hours you worked over the past 13 weeks. If you have a Phase B contract, the minimum number of hours per week specified in your contract applies. 

Supplementary birth leave is primarily paid by the UWV. The UWV pays 70% of the salary, including vacation pay. UBN only pays for the vacation days during the supplementary birth leave.  

The benefit you receive from the UWV during supplementary maternity leave is therefore a maximum of 70% of the maximum daily wage. The UWV calculates this as follows: 

• The UWV uses the date that is one month prior to the start of the leave. 
• Starting on that date, the UWV will look back one year at your social security wage for that year.
• The social security wage is divided by 261 days. This is the average number of working days per year. Have you been employed for less than a year? In that case, the UWV divides the social security wage by the number of days for which you received payment from UBN. The result is your daily wage. 

UBN follows the ABU collective bargaining agreement. You are entitled to continued pay on a public holiday if, during a period of thirteen consecutive weeks immediately preceding that public holiday, you have worked on that day of the week at least seven times. If you have not yet worked for thirteen consecutive weeks, you must have worked on that day of the week for more than half of that period.

If you work part-time, the rules are slightly different. For example: If a holiday falls on a Friday, but you never work on Fridays, you won’t be paid for that day. And if you normally work six hours on Fridays, you’ll be paid for those six hours on that holiday.

As a temporary worker, you are entitled to vacation days, vacation pay, and short-term sick leave. You accrue these benefits based on all hours worked (excluding overtime). For the specific percentages, please refer to the Collective Bargaining Agreement for Temporary Workers.

Once a year, your vacation pay is automatically deposited into your bank account. This occurs during the first week of June. The remaining accruals are paid out six weeks after your last day of work. You can find the amount of your accrued vacation pay at the bottom of your pay stub (please note that these are gross amounts).

Thecollective bargaining agreement for temporary workersspecifies the circumstances—such as the birth of a child or a death in the family—under which you are entitled to paid time off, during which your salary will continue to be paid for the hours you would normally have worked on that day.

Do you have questions about the details on your pay stub? Please contact your localUBN office. They will be happy to assist you.

Once you start working, you’ll find all your pay stubs and annual statements in your personal“My UBN”portal or in the app. You can view and print these statements. Every year around February, the annual statements are made available online.

Do you have questions about the details on your pay stub? Please contact your UBN branch; they will be happy to assist you.

Don't have the app yet? Download and install it on your phone right now: Android | iPhone

In the Netherlands, everyone receives an AOW benefit from the government as a basic pension.

From the very first day you start working through UBN—and provided you’re over 18—we have a pension plan for you! You’ll accrue pension benefits through the StiPP pension plan, with UBN contributing 15.9%. You’ll pay a small portion of the premium yourself, amounting to 7.5%. This all happens automatically, and you don’t have to do anything. Your pension plan also includes a survivor’s pension and—under certain conditions—
a premium waiver in case of disability. That’s nice to know.

Pension benefits are part of your employment terms. That’s why we also consider the pension plan offered by the company where you work. If their pension plan is better, you’ll receive an additional allowance.

Do you have questions about your pension accrual? Please contact our consultants at theoffice.

Your work schedule may be communicated via the Planbition app. If this is the case, you will receive your login credentials from your contact person at UBN.

YES! Do you work at UBN and have friends or family members who’d also like to work through UBN? Be sure to refer them to UBN and make sure they mention your name as a referral. If they start working through UBN and work more than 100 hours, we’ll reward you with a €100 gift card! It’s easy money!

The following terms and conditions apply to this referral program:

• Once you are recommended and have completed 100 hours of work, you will be employed by UBN.
• You may recommend up to 5 people per year, and each person may be recommended only once.
• Gift card of your choice: Bol.com or a supermarket gift card.
• This referral offer does not apply retroactively.
• If fraud or abuse is suspected, the bonus may be denied.
• UBN may terminate or modify the referral program at any time.

Please let us know in advance if you’re not satisfied with your current job before you start looking for a new one. We have a wide range of clients and, as a result, many different positions in our database. If things don’t work out at one company, we’ll be happy to help you find a company where you’ll feel right at home!

When you stop working for us, we will pay out all your accrued days off and vacation pay within six weeks of your final payment.

We believe professional development is important. In consultation with your manager, there are many opportunities available. For example, would you like to get a forklift certification? Or do you need another type of training? UBN is here to help you.

We're sorry to hear that you have a complaint. We will, of course, do everything we can to resolve it. Please submit your complaint using thecontact form.

Thecollective bargaining agreement for temporary workers specifies the circumstances—such as the birth of a child or a death in the family—under which you are entitled to paid time off, during which your salary will continue to be paid for the hours you would normally have worked on that day.

Read more about maternity leave and parental leave here.

Sick? That's too bad! If you're sick, please call your regular UBN contact person and your supervisor before your shift to let them know. After that, please keep us updated on your status every day.

Once you have reported sick, Acture will contact you. They are our partner for sick leave support and will pay your sick pay. You will discuss the details of your situation with them and determine when you can return to work. The other provisions regarding sick leave and Acture’s contact information can be found in your employment contract with UBN.

UBN follows the ABU collective bargaining agreement. You are entitled to continued pay on a public holiday if, during a period of thirteen consecutive weeks immediately preceding that public holiday, you have worked on that day of the week at least seven times. If you have not yet worked for thirteen consecutive weeks, you must have worked on that day of the week for more than half of that period.

If you work part-time, the rules are slightly different. For example: If a holiday falls on a Friday, but you never work on Fridays, you won’t be paid for that day. And if you normally work six hours on Fridays, you’ll be paid for those six hours on that holiday.

As a temporary worker, you are entitled to vacation days, vacation pay, and short-term sick leave. You accrue these benefits based on all hours worked (excluding overtime). For the specific percentages, please refer to the Collective Bargaining Agreement for Temporary Workers.

Once a year, your vacation pay is automatically deposited into your bank account. This occurs during the first week of June. The remaining accruals are paid out six weeks after your last day of work. You can find the amount of your accrued vacation pay at the bottom of your pay stub (please note that these are gross amounts).

Tax credits are reductions in your tax liability. By claiming them, you pay less tax on your salary. You can only claim them with one employer.

Do you have more than one job? If so, be sure to report the deduction to the employer where you earn the most.

The discount is based on income, so it varies from person to person! Before you start, you’ll be sent a few documents to sign. One of these documents is the payroll tax form, where you’ll indicate your choice.

Would you like to change your selection at a later time? Please let your regular UBN contact person know, and a new payroll tax form will be sent to you.

Great news! UBN pays your salary weekly. Every Tuesday or Wednesday (depending on which client you’re working for through UBN), the pay for the hours you worked the previous week will be deposited into your account. We (and the banks) are closed on holidays. This means the payment will be pushed back by one day.

Sick? That's too bad! If you're sick, please call your regular UBN contact person and your supervisor before your shift to let them know. After that, please keep us updated on your status every day.

Once you have reported sick, Acture will contact you. They are our partner for sick leave support and will pay your sick pay. You will discuss the details of your situation with them and determine when you can return to work. The other provisions regarding sick leave and Acture’s contact information can be found in your employment contract with UBN.

There are two types of parental leave, namely: 

• Standard parental leave 
• Paid parental leave 

 Both schemes are explained below. 

Standard Parental Leave
Every parent (or a guardian responsible for the care and upbringing of the child) is entitled to up to 26 weeks of parental leave. This leave must be taken during the child’s first 8 years of life. For the most part, this leave is unpaid (regular parental leave). You may take the leave all at once or spread it out over a specific period. For example, a certain number of hours per day spread over several weeks. Or a certain number of days per week spread over several months. 

Please note: You must take at least two months before the start date. 

Paid parental leave
A small portion of parental leave is paid (paid parental leave). Employees are entitled to a maximum of 9 weeks of paid leave out of the 26 weeks of parental leave. These are the conditions for paid parental leave: 

• Paid parental leave can only be taken during the child’s first year of life.  
• The leave may be taken all at once or spread out over a specific period. 

Paid parental leave, like supplementary birth leave, is paid by the UWV. Here too, the benefit you receive is capped at 70% of your hourly wage. UBN only pays for vacation days during paid parental leave. The number of weeks of paid parental leave you take is deducted from the 26 weeks of unpaid leave you are entitled to take during the child’s first 8 years of life. 

Request for Paid Leave
Submit your leave request to your UBN branch via email at least 4 weeks before your paid parental leave begins. Include the following information: 

• Start and end dates of your leave 
• Number of days off per week 
• Your child's date of birth 
• Your child's name 
• Your child's gender 

Payment
The UWV pays out parental leave benefits in three installments. This means that UBN can only submit a payment request to the UWV three times. The payment request can only be submitted after the leave has been taken. You will therefore receive the money after you have taken the leave.  

For example, if you take 9 weeks of leave, UBN cannot submit the first payment request until after the third week. It may then take another 6 weeks before you receive the first payment. You can expect to receive the first payment approximately 9 weeks after the start of your leave. 

Parental leave refers to the number of days off that parents are legally entitled to take once they become parents. There are two types of leave, namely: 

• Maternity leave (immediately after the birth of the child) 
• Additional maternity leave (which can be taken up to six months after the child’s birth) 

 Below, you can read exactly how this works. 

Reporting a Birth
If you have become a parent and wish to take (additional) paternity leave, report the birth of your child to UBN. There, you should indicate that you wish to take (additional) paternity leave.  

 In order to process this, we need certain information. We need the following information from you: 

• Your child's date of birth 
• The date on which parental leave begins 
• Whether you want to take additional maternity leave 
• If so, from when to when 

Maternity leave 

You can take parental leave immediately after your partner gives birth. You are entitled to one full workweek of leave. If your workweek is 5 days (40 hours), you are entitled to 5 days of leave. If you work fewer hours, you will receive a corresponding reduction in leave. You may take the leave immediately after the birth or spread it out over the first four weeks following the birth.  

Supplementary Birth Leave
With supplemental birth leave, you can take up to 5 weeks of leave. You can do this up to 6 months after the birth of your child. Before you can take supplemental birth leave, you must first use up all of your “regular” birth leave.

During supplementary maternity leave, you will receive 70% of your hourly wage. This means 70% of what you normally earn per hour. You can take a maximum of the average number of hours you worked over the past 13 weeks. If you have a Phase B contract, the minimum number of hours per week specified in your contract applies. 

Supplementary birth leave is primarily paid by the UWV. The UWV pays 70% of the salary, including vacation pay. UBN only pays for the vacation days during the supplementary birth leave.  

The benefit you receive from the UWV during supplementary maternity leave is therefore a maximum of 70% of the maximum daily wage. The UWV calculates this as follows: 

• The UWV uses the date that is one month prior to the start of the leave. 
• Starting on that date, the UWV will look back one year at your social security wage for that year.
• The social security wage is divided by 261 days. This is the average number of working days per year. Have you been employed for less than a year? In that case, the UWV divides the social security wage by the number of days for which you received payment from UBN. The result is your daily wage. 

If you work through a staffing agency, you are covered by the Flex Act. This law sets out how temporary work is regulated. The longer you work, the more rights you accrue. You work in what are known as phases, starting with Phase A.

• Phase A lasts for 52 weeks starting on January 3, 2022. (If you started before January 3, 2022, Phase A lasts 78 weeks (= 1.5 years)). After that, you move on to Phase B.
• Phase B lasts for a maximum of three years, during which you can be offered up to six contracts. (Here too, if you were already working in Phase B before January 3, 2022, the duration is longer. In that case, you may work in Phase B for four years.)
• In Section C, an employment contract for an indefinite term is entered into.

Please note!

If you are unemployed for more than 6 months between two temporary employment contracts, you will revert to the phase system. The count will then start over from Phase A.

Can’t find your question here? Please contact your UBN representative or theUBN officenearest you.
You can also ask your questionhere. We’ll do our best to answer it as soon as possible.

We believe professional development is important. In consultation with your manager, there are many opportunities available. For example, would you like to get a forklift certification? Or do you need another type of training? UBN is here to help you.

Sometimes you need a little extra help. We can help you reduce stress and achieve a better work-life balance.

Are you worried about your financial situation? UBN can help you with that, too.
You can work with a budget coach to get a clear picture of your financial situation. A coach can also help you get in touch with the various agencies and knows all about the different programs and benefits.

Ask your UBN contact for more information!