Frequently asked questions

You have applied via the UBN website and have been invited for an interview at the branch. This is exciting, but please do not be nervous. We simply want to ensure that you are a good fit for our client's organization and the Function. But of course, you want that too. So prepare well for the interview: read the job description again and write down your questions. We are happy to help you with the answers and further along your path to a job.

For the rest, we ask you to bring the following items:

• Diplomas and certificates
• Valid ID (not a driver's license). If you do not have a Dutch ID card, please bring an ID card that shows your BSN number.
• Your bank account number

We only need this information when you start working, but then you'll have it with you anyway.

Keep in mind that your resume is a presentation of yourself. Who are you, what education have you completed to enable you to perform a job? Your resume should include the following information:

Personal data:
In order to contact you, it is useful to start with your personal data, such as: name, address, telephone number, email address, date of birth, and gender.

Education:
List all the education, courses, and training you have completed, including whether you obtained a corresponding diploma/certificate. Always start with your most recent education.

Work experience:
Next, list your work experience for each employer. Again, start with your most recent work experience. Have you had many different jobs? If so, only include details for the relevant experience.

skills This includes language and computer skills, but also whether you have a driver's license or typing certificate.

Interests
To personalize your resume, conclude by mentioning your interests. Hobbies and hidden talents are always good topics to bring up during the interview.

As a temporary worker, you are entitled to vacation days, vacation pay, and short-term sick leave. You accrue these entitlements for all hours worked (except overtime). For the specific percentages, please refer to the Collective Labor Agreement for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The remaining reserves are paid out six weeks after your last working day. The amount of the accrued reserves can be found at the bottom of your payslip (please note that these are gross amounts).

Tax credits are discounts on your taxes. By claiming them, you pay less tax on your salary. You can only activate this with one employer.

Do you have more than one job? If so, make sure you indicate the discount to the employer where you earn the most.

The discount is income-dependent, so it varies for everyone! Before you start, you will be sent a number of documents to sign. One of the documents is the payroll tax form, on which you indicate your choice.

Would you like to change your selection at a later date? Please inform your regular UBN contact person, and you will be sent a new payroll tax form.

Advantage! UBN pays your salary weekly. Every Tuesday or Wednesday (depending on which client you work for through UBN), the salary for the hours you worked the previous week will be deposited into your account. We (and the banks) are closed on public holidays. This means that the payment will be moved forward by one day.

Once you start working, you will find all your pay slips and annual statements in your personal'My UBN'environment. You can view and print out the overviews. Every year around February, the annual statements are made available online.

Do you have specific questions about your payslip? Please contact your UBN branch, they will be happy to help you.

There are two types of parental leave, namely: 

• Regular parental leave 
• Paid parental leave 

 Both arrangements are explained below. 

Regular parental leave
Every parent (or guardian responsible for the care and upbringing of the child) is entitled to a maximum of 26 weeks of parental leave. This leave must be taken during the first 8 years of the child's life. Most of this leave is unpaid (regular parental leave). You may take the leave in one go or spread it over a certain period. For example, a number of hours per day spread over several weeks. Or a number of days per week spread over several months. 

Please note: you must take regular parental leave for at least two months before the start date. 

Paid parental leave
A small portion of parental leave is paid (paid parental leave). Employees are entitled to a maximum of 9 weeks of paid leave out of the 26 weeks of parental leave. These are the conditions for paid parental leave: 

• Paid parental leave can only be taken during the child's first year of life.  
• The leave may be taken in one go or spread over a certain period. 

Paid parental leave, like supplementary birth leave, is paid by the UWV. Here too, the benefit you receive is capped at 70% of your hourly wage. UBN only pays for vacation days during paid parental leave. The number of weeks of paid parental leave you take is deducted from the 26 weeks of unpaid leave you are entitled to take during the first 8 years of your child's life. 

Request for paid leave
At least 4 weeks before your paid parental leave begins, submit a request for leave to your UBN office via email. Include the following information: 

• Start and end date of your leave 
• Number of days off per week 
• Your child's date of birth 
• Your child's name 
• The gender of your child 

Payment
The UWV pays the parental leave allowance in three installments. This means that UBN can only submit three payment requests to the UWV. The payment request can only be submitted after the leave has been taken. You will therefore receive the money after you have taken the leave.  

For example, if you take 9 weeks of leave, UBN can only submit the first payment request after the third week. It may then take another 6 weeks before you receive the first payment. You can expect the first payment approximately 9 weeks after the start of your leave. 

Birth leave is the number of days off that partners are legally entitled to take once they become parents. There are two types of leave, namely: 

• Birth leave (immediately after the birth of the child) 
• Additional birth leave (which can be taken up to six months after the birth of the child) 

 Below you can read exactly how this works. 

Reporting a birth
If you have become a parent and wish to take (additional) birth leave, you must report the birth of your child to UBN. Here, you indicate that you wish to take (additional) birth leave.  

 In order to process this, certain information is required. We need the following information from you: 

• Your child's date of birth 
• The date on which maternity leave begins 
• Whether you want to take additional birth leave 
• If so, from when to when? 

Maternity leave 

You can take paternity leave immediately after your partner gives birth. You are entitled to a full working week of leave. If you work a 5-day week (40 hours), you are entitled to 5 days of leave. If you work fewer hours, you will receive less leave. You can take the leave immediately after the birth or spread it out over the first four weeks after the birth.  

Additional birth leave
With supplementary birth leave, you can take up to 5 weeks of leave. You can do this up to 6 months after the birth of your child. Before you can take supplementary birth leave, you must first take all of your 'normal' birth leave.

During supplementary birth leave, you will receive 70% of your hourly wage. This is therefore 70% of what you normally earn per hour. You can take a maximum of the average number of hours you have worked in the last 13 weeks. If you have a phase B contract, the minimum number of hours per week stated in your contract applies. 

The supplementary birth leave is largely paid for by the UWV. The UWV pays 70% of the salary, including vacation pay. UBN only pays for vacation days taken during the supplementary birth leave.  

The benefit you receive from the UWV during supplementary birth leave is therefore a maximum of 70% of the maximum daily wage. This is calculated by the UWV as follows: 

• The UWV uses the date of 1 month before the start of the leave. 
• From that date, the UWV will look back 1 year at your social security wage for that year.
• The social security wage is divided by 261 days. This is the average number of working days per year. Have you been employed for less than a year? Then the UWV divides the social security wage by the number of days you were paid by UBN. The result is the daily wage. 

As a temporary worker, you are entitled to vacation days, vacation pay, and short-term sick leave. You accrue these entitlements for all hours worked (except overtime). For the specific percentages, please refer to the Collective Labor Agreement for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The remaining reserves are paid out six weeks after your last working day. The amount of the accrued reserves can be found at the bottom of your payslip (please note that these are gross amounts).

Thecollective labor agreement for temporary workersspecifies the circumstances, such as birth or death, in which you are entitled to days off with continued payment of your salary for the hours you would normally have worked on that day.

Do you have specific questions about your payslip? Please contact yourUBN branch. They will be happy to help you.

Once you start working, you will find all your pay slips and annual statements in your personal'My UBN'environment. You can view and print out the overviews. Every year around February, the annual statements are made available online.

Do you have specific questions about your payslip? Please contact your UBN branch, they will be happy to help you.

In the Netherlands, everyone receives an AOW benefit from the government as a basic pension. If you work through a temporary employment agency, you also accrue a supplementary pension. The temporary employment agency you work for is obliged to provide this.

From day one that you work through UBN and are over 21 years of age, we have a pension plan for you! You accrue pension in the Plus Pension Plan (STIPP Plus), to which UBN contributes 8%. You pay a small premium of 4% yourself. This is all done automatically and you don't have to do anything.

At UBN, the pension scheme is administered by the Pension Fund for Personnel Services (StiPP).

Do you have questions about your pension accrual? Please contact our consultants at thebranch.

Your work schedule may be communicated via the Planbition app. If this is the case, you will receive your login details from your contact person at UBN.

Do you have friends or family members who would also like to work through UBN? Please send us their details so we can contact them.

Have they worked 300 hours for us? Then we would like to thank you for your help. We will send you a bol.com voucher worth €50!

Please let us know in advance if you are dissatisfied with your current job before you start looking for a new one. We have many different clients and therefore many different positions in our database. If you don't feel at home at one company, we will be happy to look for a company where you do!

When you leave our company, we will pay out all your accrued vacation days and vacation pay within six weeks of your last payment.

We believe development is important. In consultation with your manager, there are many possibilities. Would you like to obtain a forklift certificate, for example? Or do you need other training? UBN will help you with this.

We regret to hear that you have a complaint. We will, of course, do everything we can to resolve your complaint. Please submit your complaint to us using thereport form.

Thecollective labor agreement for temporary workers specifies the circumstances, such as birth or death, in which you are entitled to days off with continued payment of your salary for the hours you would normally have worked on that day.

Read more about maternity leave and parental leave here.

Sick? That's unfortunate! If you are sick, please report this by telephone to your regular UBN contact person and your manager before your shift. After that, keep us informed of your status on a daily basis.

After you have reported sick, Acture will contact you. They are our partner for absenteeism support and will pay your sick pay. You will discuss your situation with them in detail and agree on when you can return to work. The other agreements regarding sick leave and Acture's contact details can be found in your employment contract with UBN.

As a temporary worker, you are entitled to vacation days, vacation pay, and short-term sick leave. You accrue these entitlements for all hours worked (except overtime). For the specific percentages, please refer to the Collective Labor Agreement for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The remaining reserves are paid out six weeks after your last working day. The amount of the accrued reserves can be found at the bottom of your payslip (please note that these are gross amounts).

Tax credits are discounts on your taxes. By claiming them, you pay less tax on your salary. You can only activate this with one employer.

Do you have more than one job? If so, make sure you indicate the discount to the employer where you earn the most.

The discount is income-dependent, so it varies for everyone! Before you start, you will be sent a number of documents to sign. One of the documents is the payroll tax form, on which you indicate your choice.

Would you like to change your selection at a later date? Please inform your regular UBN contact person, and you will be sent a new payroll tax form.

Advantage! UBN pays your salary weekly. Every Tuesday or Wednesday (depending on which client you work for through UBN), the salary for the hours you worked the previous week will be deposited into your account. We (and the banks) are closed on public holidays. This means that the payment will be moved forward by one day.

Sick? That's unfortunate! If you are sick, please report this by telephone to your regular UBN contact person and your manager before your shift. After that, keep us informed of your status on a daily basis.

After you have reported sick, Acture will contact you. They are our partner for absenteeism support and will pay your sick pay. You will discuss your situation with them in detail and agree on when you can return to work. The other agreements regarding sick leave and Acture's contact details can be found in your employment contract with UBN.

There are two types of parental leave, namely: 

• Regular parental leave 
• Paid parental leave 

 Both arrangements are explained below. 

Regular parental leave
Every parent (or guardian responsible for the care and upbringing of the child) is entitled to a maximum of 26 weeks of parental leave. This leave must be taken during the first 8 years of the child's life. Most of this leave is unpaid (regular parental leave). You may take the leave in one go or spread it over a certain period. For example, a number of hours per day spread over several weeks. Or a number of days per week spread over several months. 

Please note: you must take regular parental leave for at least two months before the start date. 

Paid parental leave
A small portion of parental leave is paid (paid parental leave). Employees are entitled to a maximum of 9 weeks of paid leave out of the 26 weeks of parental leave. These are the conditions for paid parental leave: 

• Paid parental leave can only be taken during the child's first year of life.  
• The leave may be taken in one go or spread over a certain period. 

Paid parental leave, like supplementary birth leave, is paid by the UWV. Here too, the benefit you receive is capped at 70% of your hourly wage. UBN only pays for vacation days during paid parental leave. The number of weeks of paid parental leave you take is deducted from the 26 weeks of unpaid leave you are entitled to take during the first 8 years of your child's life. 

Request for paid leave
At least 4 weeks before your paid parental leave begins, submit a request for leave to your UBN office via email. Include the following information: 

• Start and end date of your leave 
• Number of days off per week 
• Your child's date of birth 
• Your child's name 
• The gender of your child 

Payment
The UWV pays the parental leave allowance in three installments. This means that UBN can only submit three payment requests to the UWV. The payment request can only be submitted after the leave has been taken. You will therefore receive the money after you have taken the leave.  

For example, if you take 9 weeks of leave, UBN can only submit the first payment request after the third week. It may then take another 6 weeks before you receive the first payment. You can expect the first payment approximately 9 weeks after the start of your leave. 

Birth leave is the number of days off that partners are legally entitled to take once they become parents. There are two types of leave, namely: 

• Birth leave (immediately after the birth of the child) 
• Additional birth leave (which can be taken up to six months after the birth of the child) 

 Below you can read exactly how this works. 

Reporting a birth
If you have become a parent and wish to take (additional) birth leave, you must report the birth of your child to UBN. Here, you indicate that you wish to take (additional) birth leave.  

 In order to process this, certain information is required. We need the following information from you: 

• Your child's date of birth 
• The date on which maternity leave begins 
• Whether you want to take additional birth leave 
• If so, from when to when? 

Maternity leave 

You can take paternity leave immediately after your partner gives birth. You are entitled to a full working week of leave. If you work a 5-day week (40 hours), you are entitled to 5 days of leave. If you work fewer hours, you will receive less leave. You can take the leave immediately after the birth or spread it out over the first four weeks after the birth.  

Additional birth leave
With supplementary birth leave, you can take up to 5 weeks of leave. You can do this up to 6 months after the birth of your child. Before you can take supplementary birth leave, you must first take all of your 'normal' birth leave.

During supplementary birth leave, you will receive 70% of your hourly wage. This is therefore 70% of what you normally earn per hour. You can take a maximum of the average number of hours you have worked in the last 13 weeks. If you have a phase B contract, the minimum number of hours per week stated in your contract applies. 

The supplementary birth leave is largely paid for by the UWV. The UWV pays 70% of the salary, including vacation pay. UBN only pays for vacation days taken during the supplementary birth leave.  

The benefit you receive from the UWV during supplementary birth leave is therefore a maximum of 70% of the maximum daily wage. This is calculated by the UWV as follows: 

• The UWV uses the date of 1 month before the start of the leave. 
• From that date, the UWV will look back 1 year at your social security wage for that year.
• The social security wage is divided by 261 days. This is the average number of working days per year. Have you been employed for less than a year? Then the UWV divides the social security wage by the number of days you were paid by UBN. The result is the daily wage. 

If you work through a temporary employment agency, you are covered by the Flex Act. This act regulates how temporary work works. The longer you work, the more rights you accrue. You work in so-called phases, starting in phase A.

• Phase A lasts for 52 working weeks from January 3, 2022. (If you started before January 3, 2022, phase A will last for 78 weeks (= 1.5 years)). After this, you will move on to phase B.
• Phase B lasts for a maximum of three years, during which you can receive up to six contracts. (Again, if you were already working in phase B before January 3, 2022, the duration is longer. You may then work in phase B for four years.)
• In case C, an employment contract for an indefinite period is entered into.

Please note!

If you do not work for more than 6 months between two temporary employment contracts, you will fall back into the phase system. The count will then start again from phase A.

Is your question not listed here? Please contact your contact person at UBN or theUBN branchnear you.
You can also ask your questionhere. We will try to answer your question as soon as possible.

We believe development is important. In consultation with your manager, there are many possibilities. Would you like to obtain a forklift certificate, for example? Or do you need other training? UBN will help you with this.