Frequently Asked Questions

Do you have any questions? Here you will find frequently asked questions with answers.

  • Apply
  • Salary
  • Vacation work & days off
  • Paycheck & Annual Statement
  • Retirement
  • Working through UBN
  • Sick & Well Report
  • Other questions

Apply

Great, I have a job application! How do I prepare?

You have applied via the UBN website and you are invited for an interview at the office. Very fun and exciting, but don't get nervous. We just want to make sure that you fit in with our client's organization and the position. But of course you want that too. So prepare yourself well for the interview: read the vacancy again and write down your questions. We will be happy to help you with the answers and further help you find a job.

For the rest, we ask that you bring the following items:

  • Diplomas and certificates
  • Valid proof of identity (no driver's license). If you do not have a Dutch identification document, please bring an identification document where your BSN number is listed.
  • Your bank account number

We only need this information when you get started, but just have it with you.

What information do I put in my resume?

Remember that your resume is a silver platter of yourself. Who are you, what kind of education have you received to then pursue a job. Your resume should have at least the following content:

Personal Data:
In order to contact you, it is helpful to start with your personal data, such as: name, address, phone number, e-mail address, date of birth and gender.

Education:
List all your education, courses and training you have taken, including whether you have earned a corresponding degree/certificate. Always start with your most recent education.

Work experiences:
Next, list your work experience for each employer. Again, start first with your most recent work experience. Have you had many different jobs? Then only list the details for the relevant experience.

Skills
For this, consider language and computer skills, as well as whether you have a driver's license or typing certification.

Interests
Finally, to make the resume personal, name your interests. Hobbies and hidden talents are always good topics during the interview.

Salary

When will my reservations be paid out?

As a temporary worker, you are entitled to vacation days, vacation pay and short-term leave. You build up these reserves over all hours worked (except overtime). For the specific percentages we refer you to the CLA for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The other reserves are paid out six weeks after your last day of work. The amount of accrued reserves can be found at the bottom of your pay slip (note that these are gross amounts).

What is payroll tax credit?

Tax credits are reductions in taxes. By declaring this, you pay less tax on your salary. You can only activate this with one employer.

Do you have more jobs? Then make sure you report the discount to the employer where you earn the most.

The discount is income dependent, so it is different for everyone! Before you start, you will be sent some documents to sign. One of the documents is the payroll tax form, here you indicate your choice.

Would you like to change your choice at a later time? Tell your regular UBN contact, you will be sent another payroll tax form.

When will my salary be paid?

Benefit! UBN pays your salary on a weekly basis. Every Tuesday or Wednesday (depending on which client you work for through UBN) the salary for your hours worked the previous week will be in your account. On holidays we (and the banks) are closed. This means that payment is advanced one day.

Where can I view my pay stubs and annual statements?

Once you are at work, you will find all pay slips and annual statements in your personal 'My UBN' environment. You can view and print the statements. Every year around February, the annual statements are made available online.

Do you have substantive questions about your payslip? Please contact your UBN branch, they will be happy to help you.

Vacation work & days off

Vacation Days

For each month worked (full-time), you will receive 16 2/3 hours of vacation.

When will my reservations be paid out?

As a temporary worker, you are entitled to vacation days, vacation pay and short-term leave. You build up these reserves over all hours worked (except overtime). For the specific percentages we refer you to the CLA for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The other reserves are paid out six weeks after your last day of work. The amount of accrued reserves can be found at the bottom of your pay slip (note that these are gross amounts).

Am I entitled to special leave?

The collective bargaining agreement for temporary workers specifies in which cases, such as birth or death, you are entitled to days off in which your salary is paid for the hours you would normally have worked on that day.

Do you have substantive questions about your paycheck? Then contact your UBN branch. They will be happy to help you.

Paycheck & Annual Statement

Where can I view my pay stubs and annual statements?

Once you are at work, you will find all pay slips and annual statements in your personal 'My UBN' environment. You can view and print the statements. Every year around February, the annual statements are made available online.

Do you have substantive questions about your payslip? Please contact your UBN branch, they will be happy to help you.

Retirement

Do I build up a pension as a temporary worker?

In the Netherlands, everyone receives an AOW benefit from the government as a basic pension. If you work through a temporary employment agency, you also build up a supplementary pension. The agency you work for is obliged to do so.

From day one that you work through UBN and are over 21, we have a pension plan for you! This happens automatically and is paid in full by UBN for the first 52 weeks. During this period, you build up pension in the Basic Pension Plan (STIPP Basis). After 52 weeks, you automatically move to the PlusPension Plan (STIPP Plus). In this, UBN builds up more pension for you you also contribute a portion yourself.

At UBN, the pension plan is administered by the Stichting Pensioenfonds voor Personeelsdiensten (StiPP).

Do you have questions about your retirement benefits? Contact our consultants at the branch.

Working through UBN

How does the Planbition app work and what are my login credentials?

Your work schedule may be communicated through the Planbition app. If this is the case, you will receive your login information from your contact person within UBN.

I want to register someone with UBN

Do you have friends or family members who also want to work through UBN? If so, please be sure to send us their details so we can get in touch.

Do they work 300 hours with us? Then we would like to thank you for your help. We will then send you a € 50 bol.com voucher!

Not satisfied with the job you got through us?

Above all, let us know in advance that you are not satisfied with your current job before you start looking for a new one. We have many different clients and therefore many different positions in our database. If it doesn't work out at one company, we will be happy to look for a company where you feel at home!

At the time you stop working with us, we pay out all your accrued days off and vacation pay within six weeks of your last payment.

Can I take training through UBN?

Development is important to us. In consultation with your supervisor, there are many possibilities. Would you like to get a forklift certificate, for example? Or do you need other training? UBN will help you with this.

I want to report a complaint

How unfortunate that you have a complaint. Of course we will do everything we can to resolve your complaint. Please make your complaint known to us via the contact form.

Am I entitled to special leave?

The collective bargaining agreement for temporary workers specifies in which cases, such as birth or death, you are entitled to days off in which your salary is paid for the hours you would normally have worked on that day.

I am sick and therefore unable to work. How do I report this?

Sick, how annoying! If you are sick, report this by telephone to your regular UBN contact person and to your supervisor before your shift. After that, you will keep us informed of the status daily.

After you report sick, you will be contacted by Acture. They are our partner for absence supervision and pay your sick pay. You discuss your situation in detail with them and discuss when you can return to work. You will find other agreements about being sick and Acture's contact information in the employment contract with UBN.

Oops, I don't remember my 'My UBN' login information, now what?

Forgot which e-mail address you log in with through UBN? Then get in touch with your contact person at the branch, we can catch up right away.

When will my reservations be paid out?

As a temporary worker, you are entitled to vacation days, vacation pay and short-term leave. You build up these reserves over all hours worked (except overtime). For the specific percentages we refer you to the CLA for Temporary Workers.

Once a year, your vacation pay is automatically credited to your bank account. This happens in the first week of June. The other reserves are paid out six weeks after your last day of work. The amount of accrued reserves can be found at the bottom of your pay slip (note that these are gross amounts).

What is payroll tax credit?

Tax credits are reductions in taxes. By declaring this, you pay less tax on your salary. You can only activate this with one employer.

Do you have more jobs? Then make sure you report the discount to the employer where you earn the most.

The discount is income dependent, so it is different for everyone! Before you start, you will be sent some documents to sign. One of the documents is the payroll tax form, here you indicate your choice.

Would you like to change your choice at a later time? Tell your regular UBN contact, you will be sent another payroll tax form.

When will my salary be paid?

Benefit! UBN pays your salary on a weekly basis. Every Tuesday or Wednesday (depending on which client you work for through UBN) the salary for your hours worked the previous week will be in your account. On holidays we (and the banks) are closed. This means that payment is advanced one day.

Sick & Well Report

I am sick and therefore unable to work. How do I report this?

Sick, how annoying! If you are sick, report this by telephone to your regular UBN contact person and to your supervisor before your shift. After that, you will keep us informed of the status daily.

After you report sick, you will be contacted by Acture. They are our partner for absence supervision and pay your sick pay. You discuss your situation in detail with them and discuss when you can return to work. You will find other agreements about being sick and Acture's contact information in the employment contract with UBN.

Other questions

What are phase contracts?

If you work through a temp agency, you fall under the Flexwet. This regulates how temporary work works. The longer you work, the more rights you accumulate. You work in so-called phases, starting with phase A.

  • Phase A lasts 52 worked weeks from January 3, 2022. (If you started before Jan. 3, 2022, phase A lasts 78 weeks (= 1.5 years)). After this you move to phase B.
  • Phase B lasts up to three years, during which you can get up to six contracts. (Again, if you were already working in phase B before Jan. 3, 2022, the duration is longer. You can then work in phase B for four years).
  • In face C, an employment contract is entered into for an indefinite period.

Note!

If you do not work for more than 6 months between 2 temporary employment contracts, you fall back into the phase system. So the counting then starts again from phase A.

I have another question

Is your question not listed here? Contact your contact at UBN or the UBN branch near you.
You can also ask your question here. We will try to answer your question as soon as possible.

Can I take training through UBN?

Development is important to us. In consultation with your supervisor, there are many possibilities. Would you like to get a forklift certificate, for example? Or do you need other training? UBN will help you with this.

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